Terms of Use

Last Updated: May 29, 2025

What We Collect

  • Personal Information: Name, Phone, Email, Id, BVN, etc.
  • Transaction Data: Crypto/fiat transfer, traders, staking records.
  • Device & App Info: IP address, browser type, usage behaviour

How We Use Your Data

  • Verify your identity [KYC/AML]
  • Facilitate wallet and trading services
  • Improve user experience and provide customer support
  • Ensure platform security and fraud prevention

Data Sharing

We share data only with:

  • Verify your identity [KYC/AML]
  • Facilitate wallet and trading services
  • Improve user experience and provide customer support
  • Ensure platform security and fraud prevention

Data Security

We use encryption, secure storage, and access control to protect your information.

    Contact

    Privacy@tencoin.co

      1. TenCoin Community Rules

      TenCoin is built on trust, transparency, and shared progress. These community rules apply to all users, especially on P2P, forums, and customer channels.

      Community Guidelines

      • No Scams or Fraudulent Activity.
      • No Hate Speech, Racism, or Abuse.
      • No Spamming or Fake Promotions.
      • Respect All Users and TenCoin Staff
      • Do Not Share False Investment Advice
      • Report Suspicious Users Immediately

      How We Use Your Data

      • Verify your identity [KYC/AML]
      • Facilitate wallet and trading services
      • Improve user experience and provide customer support
      • Ensure platform security and fraud prevention.

      2. Terms of Use (Key Clauses)

      User Eligibility

      • Third-party service providers (e.g. payment processors)
      • Compliance partners (KYC/AML providers)

      Service Access

      TenCoin reserves the right to suspend accounts for security, regulatory, or policy violations.

      Trading Disclaimer

      Crypto trading is risky and TenCoin is not liable for losses due to market volatility.

      3. Content & Investment Disclaimers

      • Tencoin does not offer financial advice.
      • Information on the platform is for educational and transactional purposes only.
      • Past performance of assets does not guarantee future returns.

      4. Security Best Practices Notice

      To protect your funds and data

      • Never share your OTP, PIN, or password.
      • Enable 2FA in your account settings.
      • Only use the official TenCoin app and site.
      • Beware of fake Telegram/WhatsApp groups.

      5. AML/KYC Compliance Notice

      TenCoin complies with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations in all supported countries. Users must verify their identity before accessing full services. Non-compliance or fraudulent behavior will lead to account restriction or reporting to authorities.

      6. Support & Reporting

      Need help? Contact

      • Live Chat:Inside the app
      • Email:support@tencoin.co
      • Report Abuse or Scams:report@tencoin.co